ช่วยด้วย

I have gone to โลกเกมของฉัน and haven't received my เกมเวิร์ลด์?
It can take several hours for the เกมเวิร์ลด์ to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new เกมเวิร์ลด์ before it opens via อัพเกรด.

Why am I banned from buying อัพเกรด
When a refund is made on a อัพเกรด product we could incur a cost depending on the method of the refund. We may therefore ban any future อัพเกรด activity.

How do I create the เกมเวิร์ลด์ I bought?
You can create the เกมเวิร์ลด์ you bought via โลกเกมของฉัน.

Is there a time limit in which I need to create my เกมเวิร์ลด์?
There is no set time in which you need to create your purchased เกมเวิร์ลด์.

My โกลด์แมเนจเม้นท์ said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your โกลด์แมเนจเม้นท์ each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via อัพเกรด? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via อัพเกรด? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.